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03-29-07

29 Fortune 100’s are letting Google Tarnish their Reputation

29 fortune 100’s have negative results in Google when searching for their brand. Some are as small as lawsuit details but some are specific awareness campaigns claiming such things as murder, destroying the earth and poisoning pregnant women. Regardless of the claim or the evidence behind it I was surprised that companies with such power were not doing something more in terms of Reputation Management in order to lessen the blow of these sites ranking for their Brand Name. Some of the sites are very well marketed and goes to show there is always room for the Little Guy in the online world.

The List:

1.) Walmart - Site called “Walmart Watch” which says,”Wal-Mart Watch is a nationwide campaign to reveal the harmful impact of walmart on American families and demand reform of their business practices.

2.) Exxon Mobil - Two Sites one called “Exxpose Exxon” and “Exxon Secrets” Both are about how they hurt the environment and fund Global Warming Nay Saying Scientists.

3.) Chevron Texaco - Two Sites on called “Source Watch” is isn’t exactly anti Cheveron and Texaco but it talks about how they help fund Politicians in their Favor. “Clean Up Ecuador Campaign” illustrates arguments that they are destroying rain forest’s in Ecuador. The search Texaco by itself brings up “Texaco Rain Forest” about the same problems with Oil and Rain Forest’s.

4.) Verizon Communications Inc. - You have to search the full name “Verizon Communications Inc.” the tenth result is from “Supreme Courts . Gov” About a law suit filed against Verizon.

5.) State Farm Insurance - Two Sites one is “Consumer Affairs” has consumer complaints about the company. The other is “Law Cornell .edu” it is information about a major Law Suit.

6.) Boeing - “Pentagon: Hunt the Boeing” this has Aeriel views of the Pentagon 911 attack, suggesting the plane involved was a Boeing.

7.) Dell - “Buzz Machine” talking about Dell Hell. Page two is plastered with Dell Hell info, but it isn’t nearly as bad as it used to be.

8.) Marathon Oil - Two Sites one is “USA Today” about SEC filing investigations on Under the Table Oil Money getting to Government Officials through Equatorial Guinea. The other is “Foreign Policy in Focus” this talks about how Marathon Oil was a major contributor to the Bush re-election and how they make payments to the Khartoum government

9.) Safeway - “Money.CNN” about a large Food Recall.

10.) Albertson’s - “Cornell Law” About a lawsuit from a formal employee for being fired unlawfully.

11.) United Parcel Service - If you do a search for the full name it comes up with “Cornell Law” about a former employee lawsuit. If you search UPS the first 10 are clean.

12.) Dow Chemical - Easily the most negative results out of all and they are very negative. The first is “the Yes Men” it is about all their problems with “Agent Orange, napalm, DDT, Dursban, Rocky Flats, and a great, great deal more. ” The second site is “Dow Ethics” it is a global awareness site, this was taken off the site, “Dow is unable, due to share-price concerns, to accept any responsibility for the Bhopal catastrophe caused by our fully owned subsidiary, Union Carbide.” The third site is “Source Watch” and it is mostly non biased info but it does mention self regulation and other accusations.

13.) United Technologies - “Corp Watch” about how they front with Ac units and house hold electronics but make their money as a major Military contractor making Black Hawks and other Military weapons. It talks about specific incidents where they have profited from wars in Columbia and things outside of the war on Terror.

14.) Archer-Daniels-Midland - 2 sites ranking, the first “CATO” talks about influencing the Government through Billions of Dollars and problems with “Corporate Welfare.” The second is “GRIST” comparing Archer-Daniels-Midland to Exxon calling them the “Exxon of Corn” in that their profits raised so quickly that they will have to do some explaining and that a lot of it has to do with the government largesse.

15.) E.I. du Pont de Nemours - Has two College sites with Lawsuit details. However the search “dupont” is clean.

16.) Kmart - 2 sites one “CNN Money” about their bankruptcy problems, and the other “CPSC Government Site” about a jewelry product line that has caused lead poisoning in Children.

17.) International Paper - Has one site “endgame” talking about their dealings with buying forest’s and the questionable company history in a nut shell.

18.) Tysons Foods - Three sites one about a “segregation scandal” another about “conspiring in smuggling illegal immigrants” to work at their plants and the third is Lawsuit details on the “segregation scandal.”

19.) Duke Energy - One site “Duke Energy Employee Advocate” which is very negative about how the employees are lied to and treated poorly.

20.) Best Buy - One site that has two listings call “Best Buy Sux” need I say more?

21.) Johnson Controls - One site “Findlaw” about multiple cases of pregnant women who were exposed to unsafe levels of lead while working at what was said to be a safe environment.

22.) Merck - One site it is there own “Vioxx.com” about the mandatory withdrawal of Vioxx from the market.

23.) Bank One - One site about Phising and email scams made to look like Bank One. Not necessarily tarnishing their brand but I doubt they want it in the top ten.

24.) Comcast - Youtube is ranking for them with a video called, “A Comcast Technician Sleeping on My Couch” I don’t know what is worse the worker crashed on the couch or the fact that he is on hold with the company he works for for over an hour.

25.) Massachusetts Mutual Life Insurance - “Findlaw” with Lawsuit info regarding a Life Insurance dispute.

26.) Coca-Cola - One site “Killer Coke” this is taken from the site, “We need your help to stop a gruesome cycle of murders, kidnappings and torture of SINALTRAINAL (National Union of Food Industry Workers) union leaders and organizers involved in daily life-and-death struggles at Coca-Cola bottling plants in Colombia.”

27.) Georgia-Pacific - One site about “PCB Contamination” in the Fox River, Green Bay and Lake Michigan.

28.) Weyerhaeuser - One site about a Class Action Settlement regarding their Hardbaord Siding product.

29.) The Williams Cos. - One site biz.yahoo which says, “Federal regulators said Tuesday that Williams Cos has agreed to pay a $2.2 million fine to resolve allegations that it broke environmental laws the company’s former oil refinery in Memphis, Tenn.”

*Note Almost all 100 companies have negative results if you add the word “sucks” to their brand search.

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Posted in Reputation Management // (18 Comments) +
29 of Fortune 100 Have Negative Google Results | Marketing Pilgrim,

[…] thought we’d find some gems by keeping an eye on the blogs of our readers, and 97th Floor proves us […]

Michael Jensen (SoloSEO),

Great post Chris, very thorough! I think the smaller sites could be edged out of the first page by these companies, but some of the larger ones like Walmart Watch aren’t going anywhere anytime soon, no matter what you do.

Chris,

Thanks, Michael.

Yeah some of those sites aren’t going anywhere. I liked Comcast the best cause it was a video ranking for their name. And I was super surprised by a company like Tyson Foods.

Tom Drugan,

REALLY interesting study. With the vast amounts of user-generated content pouring online each day, I’m not surprised that there is not something negative indexed by Google for every single one of these high profile companies. That being said, how deep in the results did you look? First page? First 50 results? First 100? I’d be interested to know.

Tom Drugan,

Chris,
Never mind! I just clicked through these links and realized they are first page results. I can’t imagine how long this took for you to put together. Great stuff!

Chris Bennett,

Tom,

I thought there would be more as well. What I am showing in the post is just the first page as that matters most. But I noticed for a lot of companies the second page didn’t look to good. Go to the second and third page for Dell it is filled with remnants of “Dell Hell.”

Im sure if we took the second or third page of Google into consideration the number would be over 50% of the fotrune 100.

10,000 Marshmallows Daily Links 2007-03-30 - 10,000 Marshmallows - Marketing Accountability: How to eat 10,000 Marshmallows,

[…] 97th floor: Fortune 100’s are letting Google Tarnish their Reputation “29 fortune 100’s have negative results in Google when searching for their brand. Some are as small as lawsuit details but some are specific awareness campaigns claiming such things as murder, destroying the earth and poisoning pregnant women. Regardless of the claim or the evidence behind it I was surprised that companies with such power were not doing something more in terms of Reputation Management in order to lessen the blow of these sites ranking for their Brand Name.” […]

Dave Bascom,

Great analysis, Chris. Very interesting. I like that so many of these anti-whatever corp sites are showing up in the search engines. It’s good to have an opposing view so as consumers we’re not forced to accept the company’s message as the truth.

Instead of manipulating the search results to “manage” their reputation, these companies should focus on delivering good products and services so they will BUILD a good reputation–trust me it’s a better long-term strategy. Large companies are sure to have some dissatisfied customers, but as long as the satisfied customers greatly outweigh the number of unhappy customers, they will have a good reputation–online and off.

Also, I wonder if these negative sites really have that much effect on people’s opinions of these companies? I think in most cases, people already have an opinion of the company before they land on these sites. Negative opinions will be bolstered by the negative sites and happy customers will dismiss the negative commentary as coming from loonies that don’t know what the heck they’re talking about.

Chris Bennett,

Dave,

I agree that for the greater good or for the consumer it is great that some of those sites are there. But in the case of an employee sleeping on a couch, lawsuit details, or anything done by an employee I would push those down before they ever got there.

Don’t get me wrong I am not about to go help a company that is clearly doing something unethical, but a lot of these are internal employee problems or other people’s opinions that carry no authority whatsoever and they are reaping links and traffic because of ranking for someone else’s hard earned brand.

In dells case where they have fixed the problems that led to Dell Hell I have no problems with them pushing that down (which they have, save one site).

Chris Bennett,

Dave,

I have a client loosing $2,500 a day because of a negative search listing for their brand name about a competitor with a very similar name. That is over 600k a year, for something they didn’t do. So for someone like me to come in and push that page to 3rd page and beyond we are talking millions of dollars in savings.

I agree if a company is doing something B to C that is bad people should know about it.

But Albertson’s who is my Grocer of Choice having a site rank about employee termination accusations, that is just junk that doesn’t need to be there. It isn’t going to stop me from getting my Gatorade and Frozen Pizza’s but if I ran a billion dollar company that is serving it’s customers just fine I would want my Google Slate Clean about internal affairs that haven’t been settled.

Newspapergrl on Internet Marketing, Affiliate Marketing, etc.,

[…] Well, here it is: 29 Top Brands Trashed in Google. […]

links for 2007-03-30 | The Marketing Technology Blog,

[…] » 29 Fortune 100’s are letting Google Tarnish their Reputation 29 fortune 100’s have negative results in Google when searching for their brand. Some are as small as lawsuit details but some are specific awareness campaigns claiming such things as murder, destroying the earth and poisoning pregnant women. (tags: google reputation companies) […]

This Week In SEO - 3/30/07 - TheVanBlog,

[…] 29 Fortune 100’s are letting Google Tarnish their Reputation […]

This Week In SEO - Business Online Blog,

[…] 29 Fortune 100’s are letting Google Tarnish their Reputation […]

smo king gum,

Come on! 80% of that list is bit forced, had to get everything in? :D Last phrase explains it all, I bet the results will be quite negative if you include the word suck. You are searching the internet after all :D

argh.

matt,

call the waaaaaaaaaaahmbulance.

the gist of your post seems to be:
“can you believe that people unaffiliated w/google have been able to get their own sites about various companies into the top search results? the gall of people! you’re diluting the benevolence of $COMPANY”

deal with it.

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