Nothing is worse than having a disgruntled customer. Bad business exchanges happen, but just because they happen doesn’t mean that anyone is necessarily at fault. Murphy’s law seems to come into full force and things start to fall apart. For example, your key employee sleeps in late causing mayhem in your business. You as the business owner are then left to extinguish the fires, appease customers and pull things back together. As the dust settles, you notice there is a negative listing showing up when people Google your business’ name. That darn listing is a result of the tornado that ripped through your business a month ago. What do you do?